Overview
This Refund Policy explains how DIGIZIVO reviews refund requests for Digital Accounts, Digital Products, and Custom Digital Services purchased through the DIGIZIVO marketplace.
Refunds are handled as a review of the related order and, where approved, as a wallet adjustment. DIGIZIVO does not operate a self-service refund portal.
Digital nature of purchases
DIGIZIVO sells digital marketplace items. After delivery, access details, files, or links may already have been revealed in your account. That is different from a physical product that can be returned unused.
Digital delivery does not mean every request is refused. It does mean DIGIZIVO considers whether the item was delivered, accessed, or used when reviewing a request.
Refund eligibility
DIGIZIVO may review a refund request when the order record supports a genuine marketplace issue. Examples that can be appropriate to review include:
- A paid order that could not be delivered
- Delivery that does not match the purchased item
- A duplicate wallet debit for the same purchase
- A technical delivery issue that cannot be resolved on the order
Approval is not automatic. DIGIZIVO reviews the order, payment, and delivery status before deciding.
Situations that may not qualify
A request may not qualify when, for example:
- The purchase was delivered and accessed as described
- The issue was caused by sharing or mishandling delivered details
- The customer changed their mind after a completed digital delivery
- The problem is caused by an external service DIGIZIVO does not operate
This list is not exhaustive. DIGIZIVO assesses each request against the order and the product that was purchased.
Digital Accounts
Digital Account purchases are delivered through your signed-in account. Once account details have been revealed, the item has been delivered. A refund review after that point is limited, especially if the details were viewed, copied, or used.
If delivery never became available, or the delivered item clearly does not match the order, include the order number when you request a review. Do not send full passwords or delivered credentials in an unsolicited message.
Digital Products
Digital Products and Custom Digital Services are delivered through the order page as a note, reference, and/or link. If those materials were provided and the purchase matches the listing, a change of mind after delivery is unlikely to qualify.
If the delivery information cannot be used, or it does not match the product you ordered, DIGIZIVO can review the order before deciding whether a wallet adjustment is appropriate.
Wallet adjustments
DIGIZIVO uses a prepaid customer wallet. Approved refunds are credited back to that wallet. DIGIZIVO does not withdraw wallet funds to a bank, mobile wallet, or crypto address.
Wallet funding requests are separate from order refunds. A funding request that was not credited is reviewed as a funding record, not as a product refund.
How to request a review
There is no automated refund form in the customer account. To request a review, use DIGIZIVO’s official support channels when they are published on this website and include:
- The order number
- The product name
- A short description of the issue
Use the DIGIZIVO Contact page to request a review, and keep the order details in your account so the request can be reviewed from the order record.
Review of requests
DIGIZIVO reviews the order, wallet debit, and delivery status. You may be asked for extra context, such as what appeared on the order page. DIGIZIVO does not require unreasonable documents, and you should not send full delivered passwords unless DIGIZIVO expressly asks for a limited check through an official channel.
Processing
If a refund is approved, DIGIZIVO credits the related amount to your DIGIZIVO wallet. Processing time depends on the review and is not guaranteed as a fixed number of hours or days.
A rejected request remains recorded against the original order. Wallet purchases that were delivered as described are not reversed only because a later request was made.
Global Finds
Global Finds listings are not DIGIZIVO orders. View Deal sends you to an external merchant. That merchant handles checkout, payment, delivery, returns, and refunds.
DIGIZIVO wallet, orders, and this Refund Policy do not apply to Global Finds purchases. Use the merchant’s own refund or return process for those transactions.
Policy changes
DIGIZIVO may update this Refund Policy when marketplace, wallet, or delivery practices change. The “Last updated” date at the top of this page shows the current revision.
Need help?
Start with the order in Orders. Delivery details and status for that purchase are shown there. Refund questions should wait for DIGIZIVO’s official contact channel rather than unofficial addresses.