Overview
DIGIZIVO delivers Digital Accounts, Digital Products, and Custom Digital Services that you purchase through the DIGIZIVO marketplace. Delivery happens after a successful prepaid-wallet purchase, and completed materials are shown in your signed-in customer account.
This policy describes the customer-facing delivery flow. It does not change how an individual order is fulfilled. The order page for a purchase remains the source of that order’s status and delivery details.
- Purchase
- Order confirmed
- Digital delivery
- Access in your DIGIZIVO account
Delivery types
DIGIZIVO uses digital delivery. There is no physical shipping for marketplace purchases. The form of delivery depends on the product type:
- Digital Accounts. Eligible account purchases are delivered through a secure, signed-in reveal on the related order and in Secure Deliveries.
- Digital Products. Delivery may include a customer note, a delivery reference, and/or a delivery link shown on the order.
- Custom Digital Services. Delivery uses the same order record. A note, reference, or link is added when fulfilment is complete.
Order confirmation
DIGIZIVO uses direct orders: Buy Now, confirm, then pay by debiting your prepaid wallet. There is no cart and no multi-item checkout.
After a successful purchase, DIGIZIVO creates a paid order with an order number. You can open that order from Orders. Delivery is completed when DIGIZIVO marks the order as delivered and any required delivery information is available on that order.
Digital Account delivery
Digital Account purchases are fulfilled into your customer account. When delivery is ready, sign in and open the order to view the assigned account details. You can also review eligible account orders from Secure Deliveries.
Secure delivery materials are shown only to the signed-in customer for that order. Do not share delivered login details, passwords, or extra access notes with anyone else.
Digital Product delivery
Digital Product and Custom Digital Service orders are delivered through the same customer order page. When fulfilment is complete, the order may show:
- A delivery note with access or usage instructions
- A delivery reference
- A delivery link, when a link is part of the purchase
Open the order from Orders to review those details. If a delivery link is present, use it from the order page rather than from an unofficial copy of the address.
Delivery timing
Delivery timing depends on the product, order status, and fulfilment conditions. Some orders can be completed shortly after payment. Others remain in progress until DIGIZIVO finishes fulfilment and adds the delivery information.
DIGIZIVO does not guarantee instant delivery for every product. Check the status on the order page. That status is the current record for the purchase.
Accessing delivered purchases
After you sign in, you can review delivery from:
- Orders — order history, status, and delivery details
- The individual order page — notes, references, links, and secure account reveal where that applies
- Secure Deliveries — Digital Account orders
- Purchases — a record of completed marketplace purchases
Delivery materials are not shown to signed-out visitors. If you cannot see an order, confirm you are signed in with the same account used to place it.
Delivery problems
If something looks wrong, start with the order page:
- The order is paid but delivery is still in progress
- Delivery information appears incomplete or incorrect
- A delivery link does not open
- Secure account details cannot be viewed
Keep the order number available when you request a review. Do not send passwords, one-time codes, wallet credentials, or full delivered account details through unofficial channels.
A dedicated Contact page is not published yet. Use DIGIZIVO’s official support channels when they appear on this website. You can also review the order from your account while you wait.
Customer responsibility
To receive and keep a delivery usable, you should:
- Keep your DIGIZIVO account signed in with accurate details
- Protect your password and sign out on shared devices
- Review delivered materials promptly after the order is marked delivered
- Store delivered credentials and files securely
- Follow any usage notes shown with the delivery
DIGIZIVO cannot restore access if delivered details are shared, published, or used on a device you do not control.
Secure delivery
DIGIZIVO delivers marketplace purchases through the signed-in customer account rather than as a public page. Digital Account details are shown only to the customer who owns the related paid order.
Reasonable safeguards are used to protect delivery materials. No online service can promise complete security. Using a unique password and keeping delivery details private remains part of protecting the purchase.
Global Finds
Global Finds is a discovery section for products from external marketplaces. It is not a DIGIZIVO checkout. DIGIZIVO wallet, orders, and this Delivery Policy do not apply to those items.
When you select View Deal, you leave DIGIZIVO and continue on the external merchant’s website. That merchant handles checkout, payment, shipping or digital fulfilment, returns, refunds, and order support under its own terms.
Refunds and delivery issues
If a delivery issue may qualify for a refund review, see the Refund Policy. That page explains eligibility, wallet adjustments, and how DIGIZIVO reviews requests. This Delivery Policy does not replace those terms.
Policy changes
DIGIZIVO may update this Delivery Policy when marketplace fulfilment, account delivery, or related services change. The “Last updated” date at the top of this page shows the current revision. Later use of DIGIZIVO is covered by the revised policy.
Delivery support
For a delivery question, open the related order in your customer account first. The order number, product name, and current status are the details DIGIZIVO needs to review the purchase.
Official support channels will be listed on this website when they are published. Until then, do not rely on third-party listings or unofficial addresses for delivery help.