How can we help?

Choose Create account, enter your details, and complete the registration steps. You can also use Continue with Google where it is available. New customer accounts receive a DIGIZIVO wallet for marketplace purchases.

Email verification helps confirm that you control the address on your account. Open the verification link sent to your inbox before signing in. If the link is missing or no longer works, use the resend option on the verification page.

First check that you are using the email address and sign-in method for your account. If you created the account with Google, choose Continue with Google. For an email-and-password account, use password reset if you no longer know the password.

Open Forgot password and submit the email address for your password-based account. Use the reset link sent to that address to choose a new password. Keep the link private and do not share it with anyone.

Your DIGIZIVO wallet is the prepaid balance used to pay for DIGIZIVO orders. Its internal balance is kept in USD. Wallet balances cannot be transferred to another user, withdrawn, or used to create a negative balance.

After signing in, open Add Funds, choose the available manual bKash method, and follow the current payment instructions. Enter the requested amount and transaction or reference information carefully before submitting the funding request for review.

DIGIZIVO uses USD as its internal wallet and pricing base. When BDT is shown for a manual bKash request, it is calculated with the currently configured USD-to-BDT rate. The approved request keeps the relevant amount and exchange-rate snapshot for its record.

A pending request is waiting for review. An approved request credits the eligible USD amount to your wallet. A rejected request is not credited. Check the funding record in your wallet for the current status, and contact support if you need a review.

DIGIZIVO uses a direct order flow. Choose Buy Now or Order Now from a product, review the order, and confirm it with your wallet balance. This keeps each marketplace order clear and avoids a multi-item checkout.

DIGIZIVO checks the available wallet balance before confirmation. If it is not enough for the order, the purchase cannot be completed and you can add funds to your wallet before trying again.

Sign in and open Orders to see your purchase history. Each order shows its current record, including its order number, payment and delivery progress, and any delivery details made available for that purchase.

Delivery is completed through your signed-in customer account. Depending on the product, DIGIZIVO may add a delivery note, reference, link, or secure account information to the relevant order. Some orders need manual fulfilment, so delivery is not guaranteed to be automatic or instant.

Refund requests are reviewed against the related order, wallet debit, and delivery record. Start from the official Contact page and include the order number, product name, and a short explanation of the issue. Approval depends on the individual order and circumstances.

When a refund review is approved, the eligible amount is credited back to your DIGIZIVO wallet as a separate wallet credit. DIGIZIVO does not offer wallet cash-out to a bank account, mobile wallet, or crypto address at launch.

Global Finds is a discovery area for offers from external merchants. Selecting View Deal opens the merchant's website. These listings are not DIGIZIVO marketplace products or DIGIZIVO checkout.

The external merchant handles its own checkout, payment, delivery, returns, refunds, availability, and order support. DIGIZIVO wallet, orders, delivery records, and refund process do not apply to purchases made through Global Finds.

Use a strong, unique password and keep access to your email account secure. Never share your password, password-reset link, one-time code, wallet details, or delivered credentials. Sign out when you use a shared device.

Review deliveries only while signed in to your own DIGIZIVO account, store any credentials or files securely, and do not publish or forward them. For a delivery concern, keep the order number ready and use the official Contact page instead of an unverified channel.