Introduction
This Privacy Policy explains how DIGIZIVO collects, uses, stores, and handles information when you visit or use the DIGIZIVO marketplace. It covers browsing, account registration, sign-in, wallet activity, direct orders, digital delivery, and Global Finds.
DIGIZIVO is a single-vendor digital marketplace. We sell DIGIZIVO-owned Digital Accounts, Digital Products, and Custom Digital Services. Global Finds is a separate discovery area that links to external merchant websites.
Information we collect
The information DIGIZIVO holds depends on how you use the marketplace. We collect only what is needed to provide the services you request.
Account information
If you create an account, DIGIZIVO stores the details required to operate that account, including:
- Name
- Email address
- A secure password credential, if you register with email and password
- A Google account identifier, if you choose Continue with Google
- Account status and email-verification state
- Last sign-in time
- Saved display preferences such as currency, when you set them
You can review your name and email in account settings after you sign in. DIGIZIVO does not currently collect a phone number during registration.
Order and purchase information
When you place a direct order, DIGIZIVO keeps a record of the transaction so we can fulfil it and so you can review it later. This typically includes:
- Order number and timestamps
- Product name, type, quantity, and price
- Order, payment, and delivery status
- Customer name and email associated with the order
- Optional notes you add at checkout
- Fulfilment and delivery records needed to provide the purchase, such as a delivery reference or delivery destination where that applies
Wallet and funding information
DIGIZIVO provides a prepaid customer wallet. Wallet records may include your wallet balance, credit and debit entries, related order references, and funding requests you submit. A funding request may include the amount, the selected funding method, a payment or transaction reference, and any optional sender details or note you provide.
DIGIZIVO does not store payment-card numbers. Wallet purchases are paid by debiting your DIGIZIVO wallet, not by charging a card at checkout.
Information you submit voluntarily
Some forms let you add extra context, such as an order note or a note on a wallet funding request. That information is stored with the related record so DIGIZIVO can review and complete the request.
Technical and session information
To keep signed-in sessions working and to protect accounts, DIGIZIVO may store limited technical data associated with authentication, such as a network address and browser user agent on refresh-session records. Catalog search queries you enter may be processed to return matching products. If you use Global Finds, we may record that a View Deal action occurred so we can operate that feature.
How we use information
DIGIZIVO uses the information described above to:
- Create and authenticate accounts, including email verification and password reset
- Provide marketplace browsing, search, and product pages
- Process direct orders and debit the prepaid wallet
- Review wallet funding requests and maintain the wallet ledger
- Deliver Digital Accounts, Digital Products, and Custom Digital Services
- Show order, wallet, and delivery history in your customer account
- Send service emails such as verification and password-reset messages
- Protect the service against abuse, fraud, and unauthorized access
- Maintain operational and transaction records
- Meet applicable legal or operational requirements
DIGIZIVO does not currently operate marketing newsletters, advertising campaigns, or third-party analytics on this website. The footer newsletter field is inactive and does not collect email addresses.
Digital Accounts and Digital Products
Digital Accounts, Digital Products, and Custom Digital Services are DIGIZIVO’s primary offerings. When you buy these items, we process account and order information as needed to:
- Confirm the purchase and record the order
- Assign and deliver the purchased item through your customer account
- Show delivery status and allow you to access completed deliveries
- Keep an order history you can review after sign-in
Secure delivery materials are shown only to the signed-in customer for the related order. Do not share delivered credentials, files, or access details with anyone else.
Global Finds
Global Finds presents products from external marketplaces. It is a discovery section, not a DIGIZIVO checkout. DIGIZIVO wallet, orders, and delivery do not apply to those items.
When you select View Deal, you leave DIGIZIVO and continue on the external merchant’s website. DIGIZIVO does not process that external purchase, collect the merchant’s checkout details, or fulfil the third-party order. After you leave, the merchant’s own privacy practices apply.
DIGIZIVO may record that a View Deal action took place in order to operate Global Finds. We do not use that action to complete a DIGIZIVO order.
Payments, wallet, and transactions
DIGIZIVO uses a prepaid wallet. You add funds, then pay for DIGIZIVO products by wallet debit at order confirmation. Payment methods shown in the marketplace fund the wallet; they are not charged against an individual order at checkout.
When you submit a funding request, you complete the transfer with the payment service you selected and then provide DIGIZIVO with the details needed to review the request, such as the amount and a transaction or payment reference. DIGIZIVO stores that request record, including any optional note you add. The payment service itself handles the underlying transfer under its own terms.
DIGIZIVO does not store full payment-card credentials. Enabled funding methods may change over time; only methods actually offered in your account at the time of use apply.
How information may be shared
DIGIZIVO does not sell personal information. We also do not share account or order information as a public directory. Information may be processed by, or disclosed to, other parties only where needed to operate the service or where the law requires it. That can include:
- Infrastructure and hosting providers that operate the website and API
- Email delivery providers used to send verification and password-reset messages
- Google, if you choose Continue with Google, so that sign-in can be completed
- Payment or transfer services involved in a wallet top-up you initiate
- Professional advisers or authorities where required by law, regulation, or a valid legal process
- Parties needed to investigate fraud, abuse, or a security incident
External merchants linked from Global Finds receive information only as a result of you visiting their website. DIGIZIVO does not send them your wallet, order, or account records in order to complete their checkout.
External links
DIGIZIVO pages may contain links to third-party websites, including Global Finds merchants and other outbound destinations. Once you leave DIGIZIVO, those sites operate independently. DIGIZIVO does not control their content, terms, or privacy practices. Review the privacy policy of any site you visit before providing information there.
Data security
DIGIZIVO uses reasonable technical and organizational safeguards designed to protect account, order, wallet, and delivery information. Access to customer delivery materials is limited to the signed-in owner of the related order.
No online service can guarantee complete security. You can help protect your account by using a strong unique password, keeping sign-in details private, and signing out on shared devices.
Data retention
DIGIZIVO retains information for as long as it is needed to provide the service and for related operational purposes. That may include keeping records to:
- Operate your account and wallet
- Complete and document orders and deliveries
- Review funding requests and prevent duplicate or abusive submissions
- Protect security and investigate disputes
- Meet applicable legal or accounting requirements
We do not publish a single fixed retention period for every category of information, because the appropriate period depends on the type of record and the reason it is held.
Your choices
Depending on your account, you may be able to:
- Review your name and email in account settings
- Change your password if your account uses email and password
- Set a USD or BDT display preference
- Choose a light, dark, or system appearance
- Review orders, wallet activity, and deliveries in your customer account
- Sign out to end the current session
DIGIZIVO does not currently provide a self-service data-export or account-deletion portal. If you need help with your account, use DIGIZIVO’s official support channels when they are published on this website.
Cookies and similar technologies
DIGIZIVO uses a small set of essential technologies so the marketplace can function. We do not use advertising cookies, tracking pixels, or a third-party analytics cookie on this website.
- Authentication. A secure, HTTP-only cookie keeps your signed-in session available so DIGIZIVO can refresh access without storing that credential in the browser’s local storage.
- Preferences. Local storage may remember your theme and currency display preference on the device you are using.
- Essential application behavior. These technologies support sign-in, security, and basic display settings. They are not used to build advertising profiles.
If you block essential cookies, some account features such as staying signed in may not work.
Children’s privacy
DIGIZIVO is a general digital marketplace. It is not directed at children, and we do not knowingly collect personal information from children. If you believe a child’s information has been provided to DIGIZIVO, contact us through the official channels published on this website so we can review the account.
Changes to this policy
DIGIZIVO may update this Privacy Policy when the marketplace, supporting services, or our practices change. The “Last updated” date at the top of this page shows the current revision. Continued use of DIGIZIVO after an update means the revised policy applies to that later use.
Questions
If you have a privacy-related question, contact DIGIZIVO through the official support channels published on this website. Do not include passwords, one-time codes, wallet credentials, or secure delivery details in an unsolicited message.
Use the DIGIZIVO Contact page for privacy-related questions.